Like the option to use the app. I wish I saw how many credits I have and that the app had more functionality.
Also would be nice to develop a relationship with certain technicians since some are better than others for my skin/hair
My technician talked me through the process. I felt confident and comfortable with in her capabilities. This was my first experience. I will definitely be back again.
I wanted to express some appreciation for the receptionist who checked me in the day of my appointment. I was about 5-10 minutes late on a busy day. Her initial response was to move me about an hour later to the next available slot, and I pushed back asking to be seen as soon as possible. We went back and forth a bit and she knew I was getting aggravated. She ultimately found a solution and I was able to be seen after a short wait. I recognize I was a pushy customer that day so I just wanted to say thank you to her again for accommodating me.
Nicole was so amazing! She was great at talking me through the process and telling me the best moments to breathe, which made my experience so much better and calming. I would absolutely recommend her and the services of S&B to friends!