I was served by Jim, who was open and honest, letting me know about a possible issue with braking. I really appreciated this and when I returned the bike and confirmed that the brakes needed changing he was kind enough to arrange some compensation.
This level of customer service is excellent.
Please let Jim know that I am grateful for his help.
Very friendly knowledgeable staff who know all about the trails. The shop is right next to the trails which is extremely convenient and enhances your visit to CYB. The products are extremely high quality and spare parts are easily available. Service is extremely efficient and costs very reasonable.
Brilliant personal service , great workmanship and recommendations too . Excellent communication.
Its a pity that the reduced rate parking for “locals “ does not extend to Barmouth where there are at least a dozen year round riders including youngsters and pensioners like myself , this may not be Summit Cycles area , but at least this may be brought to the notice of the decision makers .
Me and 6 friends spent a Saturday at Brenin last week and it was amazing. We completed the beast trail, which was at the top of my limit/ability but really enjoyed testing my level as a MTB. I hired a Scott full sus bike for the day at a really good price and loved it. Anyone thinking about riding Brenin should spend the day at this amazing centre. Thanks to all the staff regarding bike hire and ladies in the cafe..,
So lucky to have a bike shop here. Got my brakes mended right away before going on the trails, saved our day out. Also shout out to the cafe, great cakes while waiting for the repair. Went back to get some parts and they were so helpful. Service above and beyond. All I can say is please don’t shop online but support these businesses. Once they’re gone we’d be stuffed. Will definitely go back.
Amazing E bike, so great to ride, and you gave me a free puncture repair kit that I actually had to use. Friendly service with patience exlaining how the dropper post works to an ebike newbie, thanks and can't wait to see you again