Staff were very friendly and attentive to my needs. Did an initial inspection and confirmed what I was looking for in service. Turn around was very quick and the bike looks like a brand new unit.
They have a friendly and helpful staff. I was thrilled with the quality of repair work performed on my bicycle. They were able to restore a heavily ridden bike back to original condition. It is giving me much satisfaction. They also have a nice selection of bikes and other gear.
I felt a sense of respect the two times I’ve come to Trek. The personnel both times were courteous and serviced my electric bike in a reasonable amount of time.
The charges were also reasonable.
It was welcome to be treated with respect without a feeling of being pressured into purchasing other services or products.
Trek Land O’ Lakes is fantastic! The service here is impressively fast without ever sacrificing quality. The team clearly knows their stuff and takes the time to make sure everything is done right. On top of that, the staff is friendly, welcoming, and always willing to go the extra mile to help. It’s rare to find a place that combines efficiency, expertise, and such genuine customer care. Highly recommend!
The staff, Keith, I believe, was awesome! Very friendly, knowledgeable, and helpful! He gave me a very informative run down of how everything on the bike worked and demonstrated the shifters so that I had an easy time using that type for the first time. He also made sure the tires were topped off to the correct pressure for me.
The bike I rented, Trek Domane, was great and I enjoyed riding it immensely! I also really liked the helmet I was given to use…very comfortable and a great fit.
I had an excellent experience with Trek! My daughter’s Segway Ninebot E-Scooter had a flat tire, and they took care of it quickly and professionally. The staff was friendly, knowledgeable, and efficient — they had us back up and running in no time. It’s refreshing to find a shop that values your time and gets the job done right the first time.
Staff and Team are friendly, knowledgeable, and driven. They took my old Trek bike from me as soon as I rolled it in the door to assess it. Within a couple minutes, they established a plan and all the repairs that were needed. Bike was ready and work was completed in less than 48hr.