I showed up with a bike with a busted back wheel and with no idea what was wrong with it. The mechanic immediately took the wheel off and showed me his step by step deduction of my freewheel being broken. He then spent the time walking me through the options of replacing the freewheel vs the entire rear wheel with lots of patience. I really felt cared for and that the mechanic wanted what was best for the bike and me.
All the personnel are outgoing and friendly and very knowledgeable.
They explained all aspects of my work order and communicated very well.
Job well done!
The service staff is friendly, knowledgeable and thorough. Some of them know us by name, which is such a huge plus as a local. They do a good job and stick to the schedule, so you can typically get your bike back the day you scheduled the service unless they warn you up front that it will take longer. They’re great! What more could you ask for?
Hand delivered from Don Leet!
Quick and a repair other bike mechanics just turned their nose up at.
Thank you for bringing back to life a good ole bike pump!
The crew at Sunnyside has always been, for me, the friendliest, most helpful, most trustworthy crew in town. They've helped me with everything under the sun, most of all keeping my 10 year old IBIS mtb with 10000 miles on it running perfectly. They're always willing to try to track down parts and accessories, and are willing to get creative and go the extra mile when things get difficult. On one occasion they replaced a hub for me, which was itself borderline impossible to find a compatible hub, only to have it break within months, and they took it upon themselves to rebuild the hub at no cost to me. They stand by their work, and they are all about one thing: getting you safely on your bike. I'm a fan.