on time, no call backs to redo, efficient, fast, pool always looks good.
Tec works with special request like, call before entering the yard so we can make sure the great dane is in the house.
Called you all last minute because our other pool company was dropping the ball. You showed up the same day and solved our issue. We ended up signing up for weekly service with yall because of it.
The pool technicians arrive timely and do a great job of cleaning our pool and adding any needed chemicals. Our pool is maintained very well and our water is crystal clear.
after I was informed of added services I could use, the service became much better. However, most of what they are doing now was originally part of my standard weekly service. It is just a shame that I now have to pay more for the same original service!
Great company! They post everything that has been done with pictures on the day of service. If any repair is needed, they are fast in getting it fixed. Great service and friendly people.
Trouble with my pool equipment on brand new pool. 3 different companies couldn't figure it out. Swim Pure sent Malikhai and he fixed it in half an hour!
I appreciate the way my pool looks and feels when we swim in it!
One thing you could improve on is the ability to communicate with the repair estimators. We had a visit from our service rep to set up the repairs but when I tried to reach out to them I could never get in touch to ask follow-up questions. The phone number went through the main service line.
It was frustrating because I was spending a large amount of money and I wasn't ale to make sure I was receiving everything the estimator quoted me.
Other than that...great service!
[NAME REMOVED] Campbell