The first instructor my child had was not very good; but once I got a new one that meet the needs of my child it has been a great experience. The management staff, those working the counter, and instructor have been accommodating, supportive, understanding, and encouraging each week during our lesson which is very important when dealing with a small child and big emotions!
We really like my sons swim teacher. She seems very well trained and really helps the kids get the practice they need. She notices what needs improvement and makes sure that they are practicing what needs work instead of going down a check list.
My daughter loves her classes and making great progress. The two issues I have since switching to a new class is the teacher being gone (which we understand and the teacher is great) so our daughter has been doing great but it’s hard for an almost 5 year old to be having a new teacher almost every week. We also were out of town so that didn’t help. The other thing is the last two times we have been at lessons, our lessons are starting late because there is a child in the lessons before who won’t jump in and they are helping. The first time was over 5 minutes before they called names, so she got less than 20 minutes of lessons that day. I understand wanting the child to jump in, but at the end of lessons when all the kids are waiting to go in and can’t start doesn’t seem like the appropriate time.
We like the weekly updates on lessons. More consistent feedback on what needs to be worked on to advance to next level would be nice. One thing I find silly is that a makeup lesson cannot be scheduled before the lesson is missed. It seems weird to force a “no-show” before allowing a makeup token when we could have come earlier on his normal day to do the lesson.
We love Kyla! This is our second year in a row having her as the swim instructor for my son. She works so well with him and he tries new things because he trusts her.