Thank you for your feedback! We are so glad that your child loves the personalized Sylvan classes. As we discussed, we keep the hallway blinds closed because the hallway is a public area and we feel it is safer for our children if the general public is not allowed to observe them. Parents of course, are always welcome to observe. Just let a director know and you can observe anytime. Your My Sylvan account allows you to see exactly what skills your child is working on, what has been mastered and what will be coming up next. The student dashboard is only active if your student is doing an active virtual session and the teacher is assigning skills during that instructional session. Let me know if you would like a tutorial!