Tyler provided very good information and service. I wondered if the prices were inflated by location and reputation, but post purchase investigation found them fair, which made me happy. They had a good name brand bike and I have faith they will stand behind it.
Sales/service associate was friendly and knowledgeable taking the time to answer all our questions. Enjoyed our first visit to the store. We will be back and will certainly recommend Syracuse Bicycle to our friends.
Y’all went above and beyond with my bike.
I busted it and I was super disappointed to be out for the season since there are no bikes to be bought (in my price range), just couldn’t be happier with the service and the super friendly/helpful staff.
You’ve got a new customer.
Zak at Syracuse Bicycles was very fast in responding to my many email questions and made sure the Kuat hitch rack I bought was built and ready to go when I arrived. Everyone in the shop (including Zak's brother who helped me load out the rack) and the guys that greeted me and at the register... were all super helpful, upbeat and very attentive. It was clearly an active shop with a lot happening on a rainy spring Saturday! Everyone was also adhering to Covid 19 safety precautions, and I really appreciated that. Shop was in great shape, displays and products were well organized and with more time (and funds) I would have shopped longer! I will definitely be back!
-Laurie Johnston, Ithaca, NY bought a Kuat NV 2.0 bike rack.
Each employee I had the pleasure of meeting was professional and listened intently to my woes regarding my bike. I was told the time frame when repairs would be completed and gave me a rough estimate of cost. It was my first time there as a customer. Highly impressed.
I ordered a Townie -Go bike in February over the phone from Florida,great to answer questions & most friendly to talk to, told me bike would be in early May , just picked it up, a great ride for the money, service was excellent.
I was helped quickly, everyone was personable, and the work done was phenomenal. I knew I had to spend a good amount to get my bike back into good shape but everything was explained clearly and every cost was well laid out for me to provide input on - I really appreciate their attention to detail here, I like knowing what I'm paying for even if I know it'll cost a lot. My old steel-framed Scwinn shifts better than I've ever known it to. Thank you for the excellent work!
I was so impressed with my visit yesterday. I brought my bike to fix my tire and thought I would be back in a few days to pick it up. They did it right there and took only minutes. It was nice because I drove hour and as half to get the tire fixed.