Everyone’s enthusiasm in your shop and passion for cycling shines through. Very helpful and informative also compassionate in understanding my delay in a repair pickup due to an an injury sustained after dropping off for repair. Looking forward to seeing all of you soon again.
I was having some trouble with a slow leak on my front tire during a Buffalo to NYC bicycle tour and while the tubeless tire was currently holding pressure I wanted a back up and they had exactly the tire I needed.
They were very helpful and supportive of the cyclists on the Empire State Trail (EST).
I received excellent service on my bicycle repair. The technician was extremely friendly and knowledgeable and gave me several options for maintenance on my older Trek Domane. Service was quick, efficient and reasonable in price.
You've good people who do a good job and definitely seem to enjoy their job. That shows and it makes for positive interactions and a pleasant experience.
Great selection, helpful and friendly associates who are also very knowledgeable and accommodating, if they don’t have what you need they will order it for you and you’ll have it in a couple of days……won’t shop anyplace else!
The staff could not be more positive and customer oriented. Kevin is especially knowledgeable and repaired my bike like a pro. The vibe at SB is welcoming, friendly and homey (unlike their largest competitor which is just a place to go to buy a bike). If you want a personally positive experience where people care about the customer, Syracuse Bicycle is the gold standard in Central New York.
They did a nice job on my bike. They were honest from the start and said if they needed to order a part then it would take longer. I had no problem with that. Bike rides great now.
I called and spoke with dale, i then came in to see him. Dude was knowledgeable, polite and sincerely listen to my concerns, and he found the best option tailord to ME. The wgole team was great and the shop was awsome. Definitely customer for life.