Customer service is best we have experienced! Great communication by Zach and the team of technicians did a fast and excellent job of adjusting my husbands bikes and restoring mine!
Always put customer service as most important. They were supposed to have my bike done Thursday. On Friday I called and said I was going out of town at 1 for a week. So they rushed it to get it done. But the amazing thing is when I went to get it they said that they actually did the higher level tune up bc of making me wait. Very professional!!
You have an excellent selection and a highly qualified and knowledgeable staff who never try to upsell me. Please do not become a Trek store. I own three Trek bikes, but I appreciate access to different manufacturers. (My wife just purchased a Giant Liv.)
The staff was very consultative in handling the repair of my bike. They gave me several options and repaired my bike quickly. Oh and the free coffee is a plus.