Wonderful! Thank you for being our guest and for sharing your experience. Hope to see you again soon!

Lovely. Thank you!

Thank you!

Thank you!

💗

Thank you, Ms. Petersen! We're thrilled that we can provide relaxation and healing for you. Hope to see you again soon.

Thank you!

Dear Ms. Greenbaum, Thank you for being our guest! I do hope that you loved your facial and that your score of 8/10 is due to your dislike of the Legacy fund charge. My first instinct is that perhaps you meant the Facilities and Environment fee, not the Legacy fund fee. That said, I want to provide a more thorough explanation for the Facilities and Environment fee (the $6.00 per ticket), since I suspect that is the one that you found off putting. Last year around midyear we had a choice to make - raise prices or consider a fee. It was a tough decision that we wrestled with for some time. We don't love having to do either. But the cost of doing business continues to rise, and we are committed to providing our team members with a living wage and awesome lifestyle benefits, as well as providing an exceptional, awe-inspiring environment and experience for our guests. Raising prices comes with its own set of challenges, so we decided on the fee. Our intentions - transparency and simplicity for our guests. The fee helps us cover the various expenses we incur making TallGrass uniquely the best. Groundskeeping, landscaping and garden maintenance, firewood for the woodburning fireplace, building maintenance and upkeep, service calls, the after-hours cleaning crew, water filters and maintenance for our water system, in-house laundry systems, etc., etc. some of these costs have doubled or even tripled over the last year or two, and we simply had to make a choice. I am truly sorry that it felt unsavory after what was, I trust, and wonderful experience. Hopefully, this helps a bit. I will reach out to you personally so that we can connect. Thank you ~ Melissa Rackliff | Spa Director | [email protected]

Thank you!

Thank you for your kind words and feedback. We appreciate you!

Dear Ms. Egan, Thank you for being our guest! I’m so glad that you loved your facial. I want to provide a more thorough explanation for the Facilities and Environment fee (the $6.00 per ticket), and to let you know that the products sold on Amazon are often counterfeit or used. Our Eminence partners will tell you the same thing. Our prices match those on the Eminence website (their suggested MSRP). Regarding the fee - as the cost of doing business continues to rise, we remain committed to providing our team members with a living wage and awesome lifestyle benefits, as well as providing an exceptional, awe-inspiring environment and experience for our guests. Raising prices comes with its own set of challenges, so we decided on the fee. Our intentions - transparency and simplicity for our guests. The fee helps us cover the various expenses we incur making TallGrass uniquely the best. Groundskeeping, landscaping and garden maintenance, firewood for the woodburning fireplace, building maintenance and upkeep, service calls, the after-hours cleaning crew, water filters and maintenance for our water system, in-house laundry systems, etc., etc. some of these costs have doubled or even tripled over the last year or two, and we simply had to make a choice. I am truly sorry that it felt unsavory after what was, I trust, and wonderful experience. Hopefully, this helps a bit. I will reach out to you personally so that we can connect. Thank you ~ Melissa Rackliff | Spa Director | [email protected]

Thank you!

Good morning, Ms. Brown, Thank you for being our guest! I am happy to hear that your massage was pretty good, although I do wish that you found it outstanding and beyond your expectations. Our mission is to awe and inspire, and I’m so sorry that your time with us was anything less. You also mentioned the changing rooms and décor. It’s so interesting how space(s) can affect people so differently! Most of our guests find that the Quiet Room, Meditation Room, service spaces, and even the patio are like a big hug – like a warm, cozy, eclectic, mountain-retreat with lots of things to look at touch and enjoy. And our whole vibe is one of comfortable, luxury. Our spaces are purposely decorated with colors, textures, “knick-knacks,” books, card decks, art, etc. etc. Regarding the private changing rooms, many of our guests love the privacy, but we do realize that when they are full, it can cause delays. I will reach out to you personally so that we can connect. I'd love to understand more about where we fell short for you. Melissa Rackliff | Spa Director | [email protected]

Fabulous! Thank you.

Thank you!

Lovely! I'll see what I can do.