My technician, Adam Rock, is the reason for the score I provided. He’s extremely professional yet personable. If I’m home he always checks to see if I’m having any pest problems and discusses what services he will be providing. He offers me additional services like mosquito and termite service. If he has to enter my home he always remembers to cover his shoes. Adam is extremely proficient and he makes the process seamless. He always thanks me for my service and reminds me I can contact him at any time if I have any problems. I just wish he could figure out how to get rid of the lizards. He reminds me they are part of the reason I don’t see any spiders and other bugs.