Your employee Rich Zeigler has provided outstanding service for us for many years. He is a wonderful representative for Terminix and a blessing to all your customers he serves each quarter.
1. You came when I called.
2. You listened to my situation, then responded with a reasonable resolution.
3. Eric did an excellent and effective job of explaining options without pressure.
4. Eric did what he said he would do.
5. Claude and his team did an incredible job and worked diligently on the aspects I had been promised.
6. The Terminex associates I worked with operated with integrity and competence and kindness.
7. My family is extremely pleased with the service we received from our first inquiry and request for assistance to the completion of the extensive project.
8. In a word: excellence!
Hice (our service technician) is always professional and pleasant to deal with. He provides great service, is reliable, and makes the whole process easy. I always appreciate his friendly attitude and attention to detail.
I have full confidence in Michael Pearson's ability to take care of our extermination needs; however, I have a problem with the changing rates without prior notification. I understand that supplies & personnel have increases but they don't just appear out of the blue. So if a new rate change has to take place, then I'd like to be notified prior to getting a bill or we might need to find other means of keeping up our extermination on our property.
My home service representative is an awesome worker. He's kind courteous and professional and always keeps me informed about the service as well as anything discovered during his service time