I’ve always been pleased with the professionalism and thoroughness of the Terminix agents over the many years. Cliff White, who has been the termite inspector the past few years has been especially helpful answering any questions I had.
Richard Enriquez was very nice, personable and professional. He answered all of my questions and explained the services that I need to protect my home from pests. I will definitely take his professional advice,
Ivan is extremely dependable and fights for me on pricing. That keeps me coming back. Terminix is one of those bills I could cut when money becomes tight. Ivan meets my needs.
I took off one point due to a few hiccups in service a couple of years ago but since then, my service has been great. The issues I had previously may have been on the actual techs not showing up or it could've been because the office didn't have a manager for a period. I ended up going to upper/regional management about my issues and it was immediately addressed and my service is back to the same exceptional service I had for years with Terminix prior to that period of hiccups.
Mostly my great review of service is due to the tech professional, Hugo, assigned to my area. He's great! Always efficient, thorough and courteous and gives informative explanation about the service. He is an asset to the company.
I'm not up to date on the competition so it's difficult to give any higher a score. I have noticed price increases almost every year without any explanation, even before the more recent inflation. Clifford White has been great. Always wears his shoe covers whenever he comes into the house and remembers things about our house from previous inspections.