I’ve been a customer of Terminix for a long time now. We live near the water and have a lot of bugs around. Especially Aunts and Spiders. Whatever it is they use really works well keeping them away.
We were very pleased with Joshua - He is very professional, meticulous, patient and especially courteous.
Suggest you redo your contract with home customers - 22 pages is too many pages - to read and understand. We almost cancelled the contract because we could not find the information that we wanted to see even after talking to your representative on the phone. The Terminix rep could not tell us where it was. (We were searching for the time frame of guarantee, etc.)
Also, Terminix should not allow anyone other than Joshua to check on home inspections especially for Mice, etc in attics. We did not have a good experience with Joshua's substitute for our first home visit.
The technician that has been working our house, Richard, is wonderful. Always keeps us updated on any issues, provides feedback when completed, excellent customer service.
Because of your Technician, Nick Burroughs. He is such an asset to your company. He always explains what he is doing to prevent any issues with insects around my property. He is very courteous and professional. As long as you employ Nick, I will continue to stay with Terminix.
David has been our Terminix point of contact for decades. He has always been courteous and takes care of our services efficiently and professionally.
Thank you.
You are a very professional, reliable organization. Service is good, staff are friendly and professional. I have had no problems in the many years they have provided services at my house.