I always get a phone call before the service is done. He answers any and all questions I may ask. He's professional at his job and tells me what he's found. Sometimes I walk with him and he's ok with me being there to watch.
Your Technician Richard Burgee is very pleasant to deal with. He's been with us for quite a few years. I'm able to ask questions and he makes me feel at ease. He also lets me know if we have any problems.
I was informed in advance of the technician's date and approximate arrival time. He arrived as scheduled; was pleasant and professional; answered my questions; and performed a thorough job.