Very helpful to get text message saying they're coming and when. They always come during that window. Then you receive a detailed text when they're done explaining everything. You also have their cell number if you need to contact them about your service!
We had considered possibly looking for other pest control services as we were not seeing any impact in roach activity after nearly 2 years of service. The account manager at the time came out personally to look at some of the problems we were reporting but didn't feel as though he was listening to our needs.
Now that Jason Pierce took over managing our account we have had nothing but positive results from Terminix. He has not only made sure his techs are targeting specific areas, but also personally inspects and treats troubled units.