My technician came to my door to let me know of arrival. The technician checked each bait station thoroughly answering questions I posed regarding her activity. She did not make me feel I was bothering her. I felt a little more "educated" regarding termite protection for my home and to be able to share with others why prevention is very important.
They seem to always be on time with the spraying. This is rental property and I am not there, but I have never had any complaint's from the tenants about bugs.
The invoices are a bit confusing. We have two contacts and it is difficult to determine witch is which. But all in all I am pleased with the service.