The only reason that I wouldn't give you a 10 is that you are way to difficult to get in touch with when there is a problem and Your help is needed. I had 4 baits laying out on the ground for a while because I couldn't get in touch for help with your changes. Give me a simple, " call me for help" works best for people like me.
The young man Matthew Jackson who came to spray my house was professional and courteous he explained everything he was going to do and after he finished he explained everything he did
The Technician was very thorough looked into the (elder bug?) problem and sprayed where they were most prominent. He was very friendly and courteous. Excellent customer service.