Fisrt, let me say the pest control service is excellent and technician Kwan Li is outstanding. However, each year I have horrific problem getting appointments for termite inspections. While I have an annual contract for the termite service, on multiple occasions complete 365-day cycles have elapsed without service. I recent contacted the main customer service call line to once again request service. The customer service representative told me and even sent me an email saying that a service appointment has been scheduled for me for September 3rd between the hours of 1pm and 3pm. I waited at home all day long and no one showed up or called.
The service person Ronald was able find the bees nest.
Then applied what was needed to all entrance and exit routes.
He told me he would follow up in 7-10 days.
Ronald is the best, most friendliest and professional technician we have ever had. He always completes his job quickly, efficiently and with a smile on his face.
Terminix .explained to me where the insects enter the house especially in the basement. How important it is to do the termite bait inspection every year. They can course so much destruction in and towards the townhouses.