The service personnel are always nice and do good work. They ask questions about how their service is working and if anything else needs to be done. They call ahead of time to let me know they will be coming the next day. I appreciate that.,
The actual service is very good, however, before Terminix bought out Capelouto when the tech left there was the bill and envelope left in a plastic bag hanging on our door knob. That made if very simple for me to pay the bill. Now he has to send me an email, I have to print it off, address the envelope and then mail it to Dallas TX. Not only that but our bill has gone up over 50% since the buy out. The actual service is very good but the rest is not very customer friendly.
I am usually not home when the termite inspection is done but a note is left on my front door. Last year I ran into a problem with my automatic bill being charged to a credit card. Not sure what happened but had to pay large amount of pass payments to catch up with past payments. Hopefully the problem has been resolved.
I feel that the chemicals they use are top notch and take care of any unwanted pests. The technicians are friendly and make sure to listen to any issues that you may have.
My sells person Keith was pleasant to speak with and he took time out to explain what I could expect with the purchase of service. My technician, Wes, arrived during the timeframe he indicated. He was very professional, and he worked swiftly to treat the areas. I would definitely call them again in the future. My clients are always pleased with the work that Wes performs.