Love the service! Been a customer for decades. But prices are causing me to shop around. You have sent me 2 letters via USPS saying that my basic service cost will change and in both letters you left the price out, substituted with punctuation characters. Only found out the rate when I got the bill. ‼️ Each letter costs $.74 to mail for a total of $1.48. So assuming 800 customers you’ve wasted $1184. If you mail it again…? Better check your organization for waste before raising rates.
Chris Menard - in a brief synopsis, he is the best! I am moving (still within the city) within 6-9 months, and am going to request that he be assigned as my technician.
Good service, good people. One area that could be better is paying your bill online. If you don’t know the amount of the bill you can’t pay online. If you had apage for the balance due and the invoice to pay it would be much better. Everything else is great.