I have and continue to be satisfied with the service provided by Terminix. This year I had not yet submitted payment which was due May 31st. In April, I received a call every day offering to assist me, which I found excessive. I mailed in the payment and let the caller know that I had done so and the calls stopped, which was great. I didn't hear anything until I received a voicemail stating that the inspector was reminding me that he would be there the following day between 12-2 PM. It was the first message I had received, so it was a little bit of a surprise and I was going to be at work during that time and didn't know if he needed to come inside. I went to the website to see if I could find out anything and noticed that it said that the person would be coming between 8-10AM (which would have been great since I would still be home). I began a chat with a very helpful lady (Brittany) who also noted that the time on the site said 8-10AM. I was wondering if possibly an email came to the address I used to open the account. I no longer have access to that email, and gave Brittany my new and only email so if there are future contact concerns, we should be set. She said that I can't change my account email without opening a new account. For the moment, I'll keep it as is. I was also informed by Brittany that I needed to schedule a multi-point inspection within 7 days, which was a little bit of a surprise but now have that scheduled too. Thank you Brittany.
It is comforting to know that my Terminix provider can be reached by text before he comes to service my home when I’m out of town and can’t speak in person.
The service provider, Rene Molina, is thorough and helpful. His knowledge and concern for our satisfaction is amazing. We cannot compliment him enough.
We do apologize for the delay; we simply ran into "Murphy's Law" - if things can go wrong, they will go wrong. We were pleased with the service and professionalism.
Sincerely, [FIRST NAME REMOVED]