The staff of professional and personable. I forget how delightful it is to have a conversation with human being that isn't trying to give me the hard sell. I digress.
They are helpful and knowledgeable without being pushy. We have purchased bikes, and accessorries, from them in the past and continue to do so as our kids age-up and once I get off this peloton and get into real cycling ;)
Honestly, why would I go anywhere else?
WAlter and Sahaid are so knowledgeable about bicycles, cycling, the local area.
5
They are always extremely helpful and patient in trying to get me the proper rental size.
This shop is a treasure and a community asset and resource.
MHL (rented on 8/15/2025).
Exceptional customer service and quick turnaround every single time. We won’t go anywhere else. This is the best bike shop around. The staff are amazing, knowledgeable and friendly.
Thank u Walt for being patient with us on picking out a bike Well experienced in different styles of E bikes Explained different ways to ride and get off after stopping which no one else did Adjustments were made to ride my bike which was completely comfortable Thanks again Walt
My son's e-bike was in need of repair. I was not able to get it to the Bicycle Cellar so I had it delivered on one of my delivery trucks when it was in the area. The received the bike, called me and we went over the repairs. They emailed me the quote, made the repairs, test rode it, I made the payment over the phone, had the bike picked up once again via delivery truck and brought back to us.
This was my first transaction with the Bicycle Cellar and a unique one at that. They broke down what they were going to do, tested the parts that might have needed to be replaced and found one part in working condition and removed it from the invoice, saving us money. This is honesty at the highest level. I was not there at all, and they made this unique transaction happen smoothly and easily.
I recommend the Bicycle Cellar based on honesty, integrity and easy to work with.
Larry Haase
Southbury Ct.