Bill was great with excellent advice and information. I ended up buying the better shoes and will be happy. Low key explanation of the high end bicycles--a very positive experience.
Had a flat tire and a technician fixed it right away and updated my other tire with sealant and new valve. Was in and out within 15 minutes. Doesn’t get any better than that.
The staff is very friendly, knowledgeable, and professional. I like the personal touch the customer receives when purchasing a bike or bike accessories and equipment. They make the customer feel like their buying power means alot and that they are needed and welcomed and wanted.
I went into the store and was met by Bill who was very friendly and knowledgeable. He helped us with the bike and rack that we were interested in and gave me a good price for my trade in. We will be going back there for our bike needs in the future.
I could not have had a better experience than I had with the Bicycle Connection! The staff was very knowledgeable and accommodating. They never rushed me and answered all my questions. As a result I bought my bicycle from the Bicycle Connection. I could not be happier! Thank you, [FIRST NAME REMOVED]
I bought my first Trek mountain bike from you in the 1990-92 time period and
rode it often. It was white and not really my color preference, but the bike was
excellent in every way, and that's what mattered the most. I felt pretty safe on the
bike trails. I just purchased from you my second Trek bike, and Aaron was great
in allowing me to consider all of the options. My first Trek was too expensive to
repair as it turned out, and so buying a new one actually made better sense. The
Verve 1 is probably going to be perfect for me. I have not had the chance to ride it
yet, but at 74 years old, I believe this style bike is best suited for my purposes and
safety. Aaron is a kind man who cares about his customers and who took the time to
show and explain everything. I greatly appreciate that. I also appreciate being
included in the Bicycle Connection customer database for so many years.
Excellent service- technicians know bikes -bike in and out in a few days - back on the road again and happy as can be - shop owner Bill Pikounis knows the bicycle business-he has a friendly outgoing personality - he will match you up with a bicycle that meets your individual abilities and needs
Your team and the quality of work they provide along with your nurturing of a warm and welcoming environment makes your shop unique and head and shoulders above the rest! You welcome and embrace any experience level and make cycling accessible and fun with your group rides too. From beginner to elite racers, you go above and beyond with knowledge and warm customer service! The epitome of what a tip-top bike should be is The bicycle Connection! Best wishes for continued success! Dave