Excellent service- technicians know bikes -bike in and out in a few days - back on the road again and happy as can be - shop owner Bill Pikounis knows the bicycle business-he has a friendly outgoing personality - he will match you up with a bicycle that meets your individual abilities and needs
Your team and the quality of work they provide along with your nurturing of a warm and welcoming environment makes your shop unique and head and shoulders above the rest! You welcome and embrace any experience level and make cycling accessible and fun with your group rides too. From beginner to elite racers, you go above and beyond with knowledge and warm customer service! The epitome of what a tip-top bike should be is The bicycle Connection! Best wishes for continued success! Dave
I have purchased several bikes, so have my family and friends. The bikes are great and the service is excellent. Bill is very helpful and knowledgeable.
Quick attentive service with a solid supply of products. I was given a quick greeting when I entered the store and the bike was fixed immediately. Ran and did errands and came back to a fixed bike that had a broken brake component. Very pleased.
Their tech team is amazing! I dropped off a children's bike with a flat tire. Less than 30 minutes later I received a text that the bike was ready. Great customer service!
Every time I buy a Trek bike from TBC I feel like the number one customer in the store. Never have I left the shop without feeling like I have had the best service there is to offer in the ENTIRE Baltimore area.