The Bicycle Outfitter Googlemaps

   1360 Reviews
963 Fremont Avenue
Los Altos, CA 94024
6509488092
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Recent Reviews:


Staff is well informed and very helpful. Visiting was a great experience.
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Friendly personnel
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The service department is great. They are always friendly and have been able to fit me in for fast repairs. I really appreciate them.
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Ryan did a wonderful job of tuning up my bike and he was extremely polite and responsive. I will definitely come back again!
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Chris was amazing working to get the fit right.
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We are so thankful to have such a great bike store nearby. I appreciate that the item I needed was in stock and the staff were so friendly in helping me install it on my bike.
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Professional and knowledgeable staff. I have gone to them for many years.
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Here is the review that I posted on Yelp and Google Reviews: I had a fantastic experience at the Bicycle Outfitter! From the moment I walked in, the team was friendly, knowledgeable, and genuinely interested in helping me find the right e-bike for my needs. I had a lot of questions, and they took the time to walk me through the options clearly and patiently — no pressure, just great advice. A special thanks to the e-bike section manager, who went above and beyond. Their expertise made all the difference. Not only did they help me select the perfect e-bike, but they also ensured it was fitted correctly and adjusted to suit my comfort and riding style. They even provided me with great recommendations on accessories, such as a bike radar, phone mount, and a bike lock, that have proven incredibly useful. If you're in the market for an e-bike or cycling gear, I highly recommend this store. The personalized attention and deep product knowledge truly set them apart. Thanks again for making this such a smooth and enjoyable experience! On another note, the market for e-bikes among active seniors is largely untapped, and your shop is well-positioned to address the local demand.
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The staff are unusually friendly and very helpful. I had two bikes serviced, everything was on time and well done. I have had two bike fittings, they were the best. Chris listens, makes recommendations and adjustments that WORK. I have not had results like that previously. The store is one hour from where I live. Every time the trip is well worth it. Most bicycle shops do not know how to run a business. This one does.
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Knowledgeable staff and good service, done ahead of schedule. Can't ask for more than that.
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excellent customer service. The problem was (is?) and intermittent electrical connection error which was resolved by cleaning the connection between the TCU and battery. This problem resurfaced later the next day after recharging the battery and showed the same error codes on the TCU. After TCU restart, the error lights went away. Thanks!. Hopefully I don't need to come in again for this same intermittent problem!
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I received excellent assistance with sunglasses and bike locks
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prompt, excellent service, highly recommend
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You guys are awesome! Approachable, knowledgeable and welcoming! You are my first stop for a tube, a bike or a quick fix. I love you guys!!! Bill Allen
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Friendly knowledge staff. Quick service turn time.
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Timely repair and professional maintenance
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Excellent work. By Andrew getting my Tarmac ready to go.
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I had such a great experience testing + buying a bike yesterday — thank you so much!
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Service is great. Knowledgeable and fun crew. Very prompt when needed, which can be very helpful. Product is good too. Knowledgeable, experienced and helpful
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I felt I was listened to and as a female cyclist that doesn’t always happen. I was really happy with the service.
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