“I recently purchased a road bike from The Bike House, and I couldn’t be happier with my experience. The staff went above and beyond to ensure I found exactly what I was looking for, making me feel valued and well-cared for from start to finish. I’m absolutely delighted with my purchase—the quality of the bike is exceptional, The after-sales service has also been fantastic, providing me with all the support I needed. The Bike House has definitely earned a loyal customer. Highly recommended!”
Fantastically helpful staff who went above and beyond to get our family four bikes in time for a holiday. Great quality Trek bikes and accessories fitted for us. Worked to our budget and found a solution for us when it looked like one bike would be late arriving. Even took time to help me fit the bikes to the car carrier. Very highly recommended.
The repair took around two months to complete. The bike had broken brake handles that I was initially quoted £25 each to replace. After waiting around three weeks I called the shop to be told that they didn’t have them but I could buy another type of brakes at £59.99. I agreed and waited another few weeks with numerous calls. Finally they told me that the bike was complete and the price was £184 for some inexplicable reason. Much more than I had been quoted. They also said they’ve texted me that the bike was ready, they hadn’t. When I mentioned this in the shop they dropped the price to £144.
Awful customer service & a lengthy & costly repair
Will not return to use this business and definitely will be recommending other people don’t use it either.