Communication was poor.
I ordered online and the tracking and delivery time was non existent. It took over 2 weeks for the bike to be ready for collection.
One of the main reasons I ordered was because the bike was available, in stock and I would get it before I went back to work after time off. In fact I chose a more expensive bike because it was in stock. I didn’t get the bike before I returned to work.
The website said the bike was in stock. It still had to be delivered from the warehouse.
The website also says for large items like bikes it can take up to 48 hours for collection.
I called twice and was told it would take 7-10 days from one staff member and 3 weeks from another.
I’m happy with the bike but the experience overall was poor and I wouldn’t recommend it to friends or family.
Simple hand in of the bike, asked them to service. Bike serviced to a very good standard and means I've no worries when cycling. I enjoy cycling, but not the maintenance etc Bikehouse removes this worry
Great bikes. Superior to smyths and halfords where we usually shop.
I emailed you about purchasing another bike but you haven't replied. I will resend it.
Left my 5 year old, 12,700 mile bike in for a Level 3 service and a few personal customisations. Bike now feels and rides like new - nothing to add!! Thank you!!
Very knowledgeable and friendly guys in the shop, who helped me with my e-bike purchase. Product did not disappoint it's a Trek Powerfly with the most stunning paint scheme and it's an amazing bike to ride. Thank you all so much at Bikehouse
[FIRST NAME REMOVED]
Personal service
Expert knowledge
No hard sell
Listen to your needs and work to that, working out the best way to achieve your goals.
Efficient, set and met expectations throughout the process.
The Guys at the Bike House ,
Just wanted to give a quick shout-out for the bike and parts you’ve hooked me up with. The quality and cost are spot on, and I really appreciate how well you guys take care of me. Always feel good about buying from you.
Thanks for everything! :-)