The staff are very friendly and knowledgeable. They don’t try to upswell you on anything. They take the time to listen to what you need and do their best to fulfill that need.
I had just moved to Spokane from Anchorage and needed to find a new LBS. I came to the Downtown location of the Bike Hub just due to the proximity of my apartment. When I entered with my bike I was greeted by two friendly guys who were patient and understanding of my request. While we discussed what I needed done with my bike they were knowledgeable and forthright. I was kept up to date with about how the work on my bike consistently with accurate timetables and shipping times for components my bike required.