I brought in my e-bike for repair, and unfortunately the repair took an unexpected downward turn (through no fault of Bike Hub). Rick was patient, even helped coordinate with the manufacturer, and was incredibly gracious through the process to get my bike repaired completely. I am incredibly grateful to Bike Hub and Rick for hanging in there during this ordeal and just being amazingly helpful. I am a Bike Hub customer for life. Great organization, service and people.
The Bike Hub has wonderful customer service and friendly, knowledgeable people that work there. They gave my bike a good tune up, replaced the back tire, fixed a shifter/brake cable and cleaned up my bike.
Your services have always been great. Very helpful employees and they take the time to help you out and as quickly as they can over time.
Quality products also.
Bike Hub has perfect bikes and accessories that I look for and John and his crew are always very personable and professional. And their pricing is very comparable to other shops. It's a great bike shop!
Great staff, great service, abundance of bike knowledge and will always go the extra mile to get you the part or service you need! I don't go anywhere else in Spokane for bike stuff.
The first service personal was very helpful. He informed me that this particular bike was on back order and would possible be available in a couple months. He took all my contact information and said he would contact be when it came in. With no contact from him I called in June and in July visited the bike shop to follow up to see if the bike that I requested came in. He had a hard time remembering my request even after writing down the information upon my first visit and calling in between my first and this visit. I was informed after taking down my information again he would call when it came in. With now contact again, I was passing through Spokane and just by chance I stopped to see if maybe the bike came in. It was. Ya!! I then worked with a different sales personal, Rick with awesome help. He walked me through everything I needed to know. Helped us get set up to haul the bike along with my husbands bike on the back of our motor home. We needed to wait for extra parts. He kept me in the loop as to when the basket may come in so I can pick up the bike complete.
I would highly recommend this shop for a purchase of a bike along with repairs. Be sure to ask for Rick. Rick also helped with repairing my husbands bike while working to set up my new purchases.
Thank you very much Rick.
The Bike Hub is a great place to bring your bike! They always offer fast, friendly and experienced advice and their products and services are excellent!