I'm a fan of the products but the friendliness and knowledge of the staff is where Bike Lane shines. It makes it a place I have started to seek out every weekend.
Everyone is so welcoming and helpful. My wife and I were shopping for e-bikes and wanted to buy them from a shop rather than online. We met Adam first and he showed us the options and let us test ride a few. There was absolutely no hard sell. We came back a week later and Marc help us with the purchase. Again, the vibe was very relaxed. The next Saturday we picked up the bikes, Marc went over the operation and we rode them home. We love the comfort of knowing that if anything happens or we need help in any way, The Bike Lane is there to help. Just great service! Oh yeah and the beer!
Mark was amazing! He got our bikes and was so kind to ask if we needed help putting them on the bike rack. We had many issues with other bike shops being rude and ignoring us. Everyone was asking if we needed help without hesitation! Mark helped putting them on my bike rack because it was our first time with bikes and we didn’t know what we were doing and wanted to make sure they wouldn’t fall off. We love our new bikes and appreciate the kindness from Mark!
Everyone was helpful from star to the end, helping me with the product selection and letting me know about available services. Staff also helped my kid try different bikes until he found what he wanted which I appreciated so much. Thank you and I’ll be back!!