Your knowledgeable sales staff always make buying a bike a great experience. I just purchased my first e-bike and your salesperson was able to answer all my questions about the bike and made me confident I was choosing the right one for me.
I Had am excellent experience. After searching several bike shops for a few items I needed fir a trip, I found everything I needed plus some at your store. I would say the quality and quantity of inventory would be second to none in omaha and all at fair prices. The customer experience was also very pleasurable. Helpful and attentive to my needs but not pressuring in any way. I have yet to try the service department but I am hopeful and will try them out as I have been extremely disappointed with service fir one reason or another at several local shops. So much so that I currently drive to lincoln to have my bikes worked on. 25 years ago I purchased my first bike at the bike rack with zero knowledge and experience. I was told to ride it around the parking lot and if it felt good it fit, only to figure out 3 months later it was 2 sizes too big. now 25 yrs and 6 bikes later this is my first return visit to the bike rack.. I am Adding this story not for current judgement but more to add weight to more current positive review and to express how impressed I was with my visit to overcome my 25 yrs of distrust and dislike of a business that almost robbed me of what has become a life long passion and love affair! (All because one salesperson was too lazy or did not care enough to do her job and properly fit a newb to their first bike) if they currently sell bikes the way they sold me my items I would not hesitate to recommend them!
I've been very happy with all of the products (new bike, accessories, clothing) that I've purchased from The Bike Rack, and literally everyone I talk to is super friendly and always willing to explain everything to a cycling newbie like me. I really appreciate it!
Bontrager products are carried so that's a plus , I recently purchased a seat pack clip for a flare rt taillight .
I don't know the current mechanics but when I had a problem it was easy to get advice or repair that was needed .
For service the friendliness of the staff is a great addition to the store .
The Bike Rack has the best bike mechanics in town, period. They do first rate work and stand behind it with the best warranties. I have spent a lot of money on my bikes and I have absolute confidence in their team. I also appreciate that they work on all major brands. From wheel builds to seasonal tune ups to minor adjustments, I have trusted them to keep my stable in perfect condition. They take a consultative approach to repairs. Really listening and not just trying to sell you the most expensive repair. I cannot tell you how many times I have actually paid LESS than the original price quoted, because I didn't need the additional service. Honesty matters! I cannot praise these guys enough!