Duane Oltz gave us his personal attention, answered each question with a depth of knowledge which ultimately led to us purchasing our Catrike recumbent. Excellent, personal service. Thank you Duane. Stuart and Dee McCann
I came to the Bike Rack from Pingree Grove and worth the trip. The Trek store on Randall read in Algonquin I wasn't comfortable, just another number. Bike Rack is so much better. I'll be back if I have issues with my wife's or my bikes. The Great Dane was unexpected but was a great greeter.
Thank you
This store is absolutely a must for any trike owner. I recommend it highly especially Duane Oltz who is the master technician for all things trike.
Joe Caprini
I had a great experience at this bicycle store. The staff was very friendly, helpful, and knowledgeable. They took the time to answer all my questions and made sure I found exactly what I needed. The service was quick and professional, and you can tell they really care about their customers. I highly recommend this shop to anyone looking for quality bikes and excellent customer service.
Service and customer satisfaction was and has always been exceptional. They will spend as much time as you need picking out the bike that fits your needs. And they will service any bike and help keep the bikes you have in good shape. Their attention to individual needs is unmatched. The Bike Rack is a community business that provides quality bikes to ALL.