One of the best bike shops in my area, all the employees are very happy to help and advise on the right choice of bike and spare parts or service, I recommend this shop to everyone!
The staff was very friendly and helpful. They even talked to Trek about the safety issues with my brakes and covering their replacement with the warranty.
The people I worked with were excellent. Knowledgeable, pleasant, and helpful are good descriptions of their excellent customer service. I did not get names and wish I had so I could share them. One was a lady who reviewed the issue I had with my rim and the other was a thin gentleman who replaced the rim tape and installed a new tube.