We had an absolutely incredible experience with The Bike Shop and couldn’t be more grateful for the amazing service we received!
A huge thank you to Doug for going above and beyond to get our bikes ready for our grand adventure on such short notice! His knowledge, experience, and invaluable advice gave us so much confidence heading into our trip, and we truly appreciated the time and care he put into helping us prepare.
Every single person we interacted with was enthusiastic, incredibly knowledgeable, and genuinely passionate about what they do. No matter how many questions we had, they always made time to walk us through the details, explain our options, and make sure we had everything we needed. We never felt rushed, and it was clear that they genuinely cared about getting things right for us.
It’s rare to find a team that combines this level of expertise with such outstanding customer service. They’ve absolutely earned our trust and loyalty, and we’ll 100% be coming back for all our future biking needs!
Thank you again to Doug, Dan, Mark and the entire team for helping make our grand adventure possible. We can’t recommend this shop highly enough! 🚴♂️
I love the products and the bike mechanics are great. The person who checked me out was great. I will say that I have never been greeted when I enter the store although most days there are several employees milling around at the front desk, sometimes they look over but never have I been asked if I needed help, or how's it going? , a friendly hello. Odd customer service..
Great people, great service. Thanks for going the extra mile and helping out. Swapped the other brake at no cost and swapped out the grips as they were torn up.
Thanks, will definitely be returning for my next bike service and accessory purchase!
Went to the south shop yesterday, incredibly helpful folks. Got the paste i needed and had a great conversation about ordering a frame in the new year. I only give feedback when the service is above my own standards and the bike shop as a whole always exceeds my expectations
Very knowledgeable and polite staff. Always do the best to get repairs done quickly. Willing to share knowledge and experience to help learn how to better maintain my bike.
the customer service that I have gotten from Calvin Gee, and Dave Porteous, has been nothing short of above and beyond. They have truly bent over backwards and can't express how amazing and accommodating they have been.