Every aspect of service is done with patience and kindness. It’s always a pleasure entering the store, and I always know that staff will be considerate regarding questions and requests.
Service is always excellent, often small issues are dealt with at the time we bring in our bikes without an appointment. For bigger jobs the turnaround time is still very short and we get notified as soon as it’s done, with a full breakdown of the service and cost. Doug is such a competent, talented bike mechanic, and always explains everything in detail and gives us great tips too! We’ve also been very happy with the Trek e-bikes we bought from The Bike Shop, they’ve been exactly what we need for our type of riding. Great products, great service!
Your location is easy to access. And every time i bike or drive over i know where to look in the shop for the items i am looking for. Tom is knowledgeable, upbeat and respectful. You have enough selection for me to choose from. I feel you narrow down the products that stand the test of time.
We had an absolutely incredible experience with The Bike Shop and couldn’t be more grateful for the amazing service we received!
A huge thank you to Doug for going above and beyond to get our bikes ready for our grand adventure on such short notice! His knowledge, experience, and invaluable advice gave us so much confidence heading into our trip, and we truly appreciated the time and care he put into helping us prepare.
Every single person we interacted with was enthusiastic, incredibly knowledgeable, and genuinely passionate about what they do. No matter how many questions we had, they always made time to walk us through the details, explain our options, and make sure we had everything we needed. We never felt rushed, and it was clear that they genuinely cared about getting things right for us.
It’s rare to find a team that combines this level of expertise with such outstanding customer service. They’ve absolutely earned our trust and loyalty, and we’ll 100% be coming back for all our future biking needs!
Thank you again to Doug, Dan, Mark and the entire team for helping make our grand adventure possible. We can’t recommend this shop highly enough! 🚴♂️
I love the products and the bike mechanics are great. The person who checked me out was great. I will say that I have never been greeted when I enter the store although most days there are several employees milling around at the front desk, sometimes they look over but never have I been asked if I needed help, or how's it going? , a friendly hello. Odd customer service..
Great people, great service. Thanks for going the extra mile and helping out. Swapped the other brake at no cost and swapped out the grips as they were torn up.
Thanks, will definitely be returning for my next bike service and accessory purchase!