Knowledgeable staff.
Looking for a couple tires.
Service tech asked good questions about what type of rider I am and what I want to get out of them before finding me the best fit.
New tires are great.
Manraj, and the other gentle mean with the long hair treated me extremly well ( sorry i don't remember his name but he is a bike mechanic), explianed everything, this is the type of customer service that makes me want to come back. im so impressed with the employees.
bike shop loyality has been gained!
Great job!
Doug, at the service centre was fantastic. He was able to true my front wheel quickly so I can be out, riding again. (I’d hit a terribly deep pot hole on a cycling path )
Also, Julia was very knowledgeable and helped me choose carbohydrate snacks and how, when and how much to take so I won’t bonk again on longer rides.
The service rep that ran a check-up on my hike was fabulous. He gave me advice and walked me through exactly what he was doing, as well as addressed all of my concerns. I would take a bike maintenance 101 course with him if ever offered by Bike Shop!
The tech that helped me out was really a pleasure to work with. He fixed my bikes problem and showed me how to take care of some of the basic maintenance stuff without judgement for me not knowing the basics.