Very happy with the service department, I've had work done on my bike over the years from annual maintenance to repairs. The work was done right, no pressure or up selling.
Staff are knowledgeable and pleasant to deal with. Products are good quality. I trust the service department to do servicing on all our bikes. They do good work and don't do more than necessary.
I went in to buy a pump. Yes another punp. I am travelling and almost always forget. I have several pumps. I wish I had gotten thier names but a front end dude whosed me what they had and it included a small rechargeable pump. He then pointed me in the direction of a service tech that had used it. I now own a small rechargable pump I can store in my travel kit. Honestly it will save me a fortune in stand up pumps.
my wife and I have purchased 4 bikes over the years, 2 real bikes and lately as we age, 2 e-bikes. In all cases we had knowledgeable employees assisting us and the quality of the products we purchased cannot be questioned.
Service on our e-bikes while expensive, was great. we had a full summer of trouble free riding other than 1 flat tire
I was buying a Christmas gift for my wife and experienced the same great service while just buying something relatively small.