my wife and I have purchased 4 bikes over the years, 2 real bikes and lately as we age, 2 e-bikes. In all cases we had knowledgeable employees assisting us and the quality of the products we purchased cannot be questioned.
Service on our e-bikes while expensive, was great. we had a full summer of trouble free riding other than 1 flat tire
I was buying a Christmas gift for my wife and experienced the same great service while just buying something relatively small.