You guys know what you’re talking about and you’re not checked out or dickheads when helping people. And your shops are tight and well stocked. 55 and been bike obsessed since I was 15, you guys do it better than all contenders.
The technician was extremely helpful, and very courteous. I did not have to wait. He was very competent and most pleasant.
For more serious problems when one has only one day ( Sunday) to phone in at 10
am
then have to be one of fifty before being cut off, this is most frustrating and I believe harms your customer service.
If maintenance is in such high demand, I would like to suggest no limited time to phone with a quicker turn around time to address and fix maintenance problems. There clearly is more demand than you can handle and this policy drives people away. I suspect that you do not have a pool of trained technicians that explains this policy.
I hope you can train and hire more skilled technicians as the ones you have are great mentors and role models.
I had ordered my bike online and was surprised at how quickly I was able to pick it up from the store as it wasn’t in stock at that particular location. Matt was extremely helpful in getting my bike all ready to ride. I would definitely recommend this location!
The gentleman was great at helping us with what we were looking for. And when we asked questions and he wasnt sure about the answer he asked his co-workers and got back to us right away. Would recommend to friends.
Huge thanks to Doug for the excellent service! He quickly diagnosed the issues with my bike—a bent derailleur hanger, rear derailleur, and a loose cassette lockring. The repair was done efficiently, and I was able to make my endurance ride the very next morning. It’s great to have a mechanic who’s knowledgeable, honest, and gets you back on the road without unnecessary delays. Highly recommend Doug and the shop!