The staff at The Bike Shop South have always taken care of us but this experience was above and beyond. We had a difficult waranty issue to deal with and Calvin and the service techs worked really hard to make sure we were happy. Thank you all. You have customers for life.
I had exceptional customer service from 1 (then 2) young sales attendants. He helped me find the right product (kids ride shotgun), check for compatibility with my bike, then installed it for me. I was with my two small children and the service was outstanding. It allowed us to head for a ride right after the bike shop and made all the difference to me instead of struggling myself to install. Made my day.
I will most definitely be coming back and recommending. Thanks to the young guys who helped me out. (Sorry I didn’t get their names).
All of the staff were fantastic to deal with. Calvin was extremely helpful with ordering a custom bike and was responsive throughout the process on communication and provided several options to consider to ensure the best overall build and value.
The people who work there have always been very helpful anytime I have a bike issue or am looking at new products.
I have used your service when the Bike Shop was still Cyclepath.
The desk fellow was medium helpful, but when he took me to the tech (Doug?) when i asked a more detailed question, Doug was a fountain of information and seemed happy to share it. He’s a great resource and credit tothe company.
James R. helped me out yesterday and was extremely helpful. I was able to try a few different sizes of the bike I was interested in, and he helped me understand the differences between some of the key components and ultimately narrow down what was going to work best for me. He was a wealth of knowledge and was excellent at explaining things and sharing that knowledge. You can tell he had a passion for this stuff!
Only complain is there is not a great spot for test rides at this location (for mountain bikes anyway).
I walked into the store, not exactly sure what I wanted. I just needed a beginner bike for light trails and bike paths. James helped me out by setting up a few bikes for me to test ride and switch between. He was knowledgeable and everything worked out great