Matt and the rest of the team are outstanding. They always get me the answers (or the bikes) that I need. I think of the Bike Shoppe team as Purveyors of Joy. They give us what we need to do our favorite thing: RIDE!
Fantastic customer service and products. They go through great lengths to make sure the customer understands how the product works and it meets their expectations.
Thanks for ultimately updating me on the actual availability of your product; however, inventory reflected online should be more in line with actual inventory so that customers can expect to receive what they ordered. I know things happen and some things are hard to control, but this was my first exposure with you guys and I was hoping for a complete order. Again, thanks for reaching out and offering free shipping on a lesser order. That shows good service recovery on your part.
They had a good variety of the item that I needed so I could choose what worked best for me and it was all at a fair price. As always, great customer service in helping me decide as well.
Absolutely fantastic experience. After losing the key to the roof rack on my car, I went to the dealership that sold me the car and installed the rack and was told I would need to get new cylinders installed at a locksmith which would cost a few hundred dollars. So I did some research and found that the bike shoppe was an authorized dealer to the brand of roof rack I owned and when I arrived, they were extremely helpful and tried a bunch of their dummy test keys on it to find the right one, which they did after about 20 minutes of trying. They then fixed the position of my roof rack, taught me how to use it, and sold me a replacement key for only $5. It saved me a lot of time and energy as well as money! They were fantastic all around! 10/10 would recommend again!
What I like is that you want to fix the problems I have rather than forcing me into fixing problems I don't have. I really appreciate that and I appreciate your Military discount.
I loved the products.
Plenty of staff on hand.
The guidance I recieved was very knowledgble.
This is absolutely the shop to buy from in Ogden.
I'll be there again this week for some adjustments that were talked about during my visit.
10 out of 10.
Staff is knowledgeable and on the spot to answer questions and concerns about any product sold. Quality of equipment purchased is great quality for the price.