The staff is friendly and knowledgeable and the atmosphere in the shop is relaxed you don’t feel pressured or overwhelmed which is a huge plus in my opinion. They were there to help. After being there maybe 15-20 minutes all my questions had been answered and I was able to order with confidence the perfect bike for me.In less than a week it was in. At pick up they took the time to explain everything to me and to “ fit” my bike for me. Great experience! I am one happy costumer!
This is the nicest and hardest working LBS I have ever known. The staff and owner are incredibly knowledgeable and kind and available, and are always working in the customer's interest. The store has a wonderful inventory of major brands, and they will order anything else you might need or want quickly and efficiently. They are also a Trek licensed dealer, but that's not why I bought my last bike there; I bought a Trek because that's what they sell, and I wouldn't go anywhere else but The Bike Store.
Just bought my 3rd bike from the Bike Store, not counting the bikes I’ve bought for my wife and sons’ over the years. As a multi repeat customer I can only say good things about the sales process and the fantastic service afterwards. My biking friends who bought bikes elsewhere also brag about the expert service. I highly recommend the Bike Store for all your biking wants and needs. Shop local and support this great business.
I went in thinking that I would have to leave my bike but instead the service was completed while I waited. They replaced a chain adjusted the gears and did a test ride in a matter of minutes. Quick, courteous professional service. Thanks guys!
The Bike Store is not the closest Trek store to where I live, but I travel there because of the customer service they offer. I’ve gone to them many times over the years for purchases and tune-ups, and I’ve always had a great experience. Recently I was trying to decide about some options for my bike and both Derek and Ethan were extremely knowledgable and helpful - they answered all of my questions over the course of a couple weeks and even called me back after researching a few options for my situation. I ended up getting a new bike that I’m thrilled with, but they also had some great suggestions for how to improve the one I already owned. Anytime I’ve needed any maintenance done on my bike they’ve either done it quickly for free or given me a very reasonable price for more advanced work. Whether you’re looking for a new bike or just want to get the most out of the bike you have, make sure you’re friends with the guys at The Bike Store.