Friendly, tough when I need it, able to joke about being tough without giving up on being tough :). Every staff member seems to be very knowledgeable about physiology, nutrition, and the best things to do for any age or body type.
The studio is nice and clean, the machines are awesome, trainers are very nice and encouraging... I really liked everything about this place.
Not too crazy about the price, but I hope it is all worth it at the end of a few months.