The Kind’s Team - every person I’ve worked with over the many years I’ve lived in Edwards - is kings, helpful, engaged with the customers. A lot of shops love the side bar bike bro conversations that leave customers waiting, and I’ve never experienced that, there’s always a person who greet me and engages almost as soon as I walk through the door. Service team is excellent about that explaining the work that needs to be done and it’s always quality work product. Thank you all for keeping me and my family on the trails!!
The sales staff and technicians at Kind Bikes were friendly and professional. They gave me a great deal on a gravel bike that I had not been able to find anywhere else.
The Kind is an amazing shop and we are fortunate to have them in our community! The recent expansion of the shop makes the front of the house much more comfortable and organized and easy to shop and browse. The back of the shop where the team works on repairs etc is always a beehive of activity.
But the greatest asset of the Kind is its people! With Taylor leading the front of the house team and Jordan managing the back of the house, we receive amazing service every time we visit…which is often! Two examples - first we rented some bikes earlier this summer when we had international visitors in town. Our guests were astounded at the service of the team in getting our rentals properly sized and fitted. Secondly, I’ve been in numerous times this season for flat tire repairs and other issues. Service is always quick, reasonably priced and the communications are always great! Thanks for all you do!
The staff took my bikes in for service and evaluated what was needed right away and was able to pick up my bikes the next day. Thanks guys, great service.
Bob was great.
We walked into the service area, and he stopped what he was doing, listened to our problem, and corrected the issues effectively, promptly, and pleasantly.
Once completed, he helped place the bikes back on our bike rack, not an easy task.
Out of 1-10, Bob is 11.
Taylor and Jordan are very good to work with. They both are very knowledgeable and friendly. A couple new sales people didn't have the answers to some questions. One of them all they had to do was look on the computer.