The people doing the birthday party is very energetic and can keep up with the kids. The process of decorating and serving food was great!! We had a lot of people at our party in December and the ladies did an awesome job!!
They could be more organized. Seemed like they weren't prepared with enough activities and they did the jumping thing on the air mattress thingy for way too long. I did my middle sons birthday at the dallas location and it was amazing they were prepared for the parachute out and keep the kids busy sat happy birthday we didn't get any of the above for Anils birthday (5) at the sugar land location. I called them 4-5 times two days ahead and in Friday and Saturday left voicemails but no one called me back.
Have a waiting room/area for guests that arrive a little early. I did not appreciate having to tell my guests to wait outside in the cold weather. I understand you all have strict rules, but a waiting area for such circumstances would be much appreciated.
Also, we were asked ahead of time whether we wanted to open gifts on-site and said yes. We were never prompted on when to do that and gifts were upfront. The only "warning" we got was that we had "3 minutes to finish up and leave". I did not appreciate that at all.
We liked the activities and mainly you guys are open to suggestions. That is wonderful.
The only thing that we were disappointed at was if we weren't enough time to finish eating. There should be some kind of arrangement where the guests can fiinish eating. We were literally forced to leave the place!!
We (both hosts and guests) feel that although activities were good and engaging, not getting enough time to eat and leave kind of diluted our impression of the place. Hopefully there would be some adjustments taking this in to consideration.