You have wonderful people. They respond quickly. They know their stuff. And they do quality work.
Diane Schneider is the best. She has been here twice and each time I get the feeling that she is a sincere and honest person that knows her hydraulic engineering.
The repair guy(sorry I forgot your name) was prompt, knowledgeable, polite and professional. He did great work and left the space clean.
Austin,
You are fortunate to have such great people. They make all the difference.
I will update my Yelp and Google reviews.
Please tell Diane. “I hope to never see you again”. Not that I don’t enjoy her, but seeing someone for a basement leak is like seeing some at a funeral. :)
Thanks all!
Patrick
Carlos and Salvador were the two leads for the foundation work, basement window replacement, and buried gutter extension. They headed a team of 5, who all worked carefully, efficiently, and with respect to our home. They were neat and courteous.
Carlos and Salvador worked extremely well together. They (and the entire crew) were friendly and didn't mind me looking over their shoulders while they worked. They explained what they were doing and in sufficient detail to really understand the work required to properly prepare foundation cracks that required either simple sealing, insertion and filling, or stitching with the carbon/kevlar strips.
The window replacement that was originally framed in steel and embedded in the poured concrete foundation was something to watch. I had replaced one window myself many years ago and it took me three long days. They did it in about 3 hours. They certainly had the right tools, but the install of the pre-assembled, glass block window, careful shimming, and the orchestrated filling of the perimeter with hydraulic cement (one person in the window well, one in the basement) was indeed skilled artwork.
The buried gutter extension is engineered to take the water far enough from the house to prevent localized ponding and settling of dirt at the base of the gutter downspouts. It's not just digging a trench. The materials used are high quality and designed to get the maximum flow of water away from your house without causing a problem somewhere else. Excavated dirt was placed on plastic and excess dirt was (in my case) was relocated instead of being hauled away.
Cutting tools had vacuums attached. They even put down floor covering on our hardwood floors where they had to walk through the house to get to the basement. There was very good cleanup after all work, inside and out.
Foundation work is not cheap. Real Seal takes pride in their work and is a provides value for quality workmanship.
Very professional from start to finish. We have an older home that has partial cinder block foundation. They were able to seal the problem areas and with recent heavy rainfalls, all dry! They sent me a video prior to the job to show us exactly how the process worked. Very happy and satisfied would definitely recommend Real Seal!
Customer service was excellent--they kept me up to date on everything and I liked the intros sent identifying the workers who would be doing the work. The two installers that came to do the downspout extension were very professional and did what needed to be done.
Consultant/Appraiser was not pushy and was honest. I like the visual aspect of the product being used. George was great when he came and did the service.
The work was quality at what I thought was a reasonable price. But the only thing I would appreciate is a better time window for estimates. Also for outdoor work, like my sidewalk, there is also video calling. I actually go to work second shift,so a Time widow from 10- 3 does not work. I'm sure for regular people,9-5 that one would not like for someone coming at 5 am because it is convenient for the company to give an estimate. You know, customer service. There is also Google maps.