We have used Thompson gas for over 10 years. During ice storms they will send drives over 59 miles in the case the propane levels are extremely low so nobody goes cold. That is customer service!
I have never ran out of propane! Even in the coldest months and all the snow we have had I never had a skipped delivery or had to worry about calling for a refill. I do use the monitoring system, but it has been great and have had no issues with any deliveries.
In Winter 2025, we ran out of propane and the weather was freezing cold. The company that we were purchasing from, at the time, said that they couldn't get to us for a week. So, I tried several other propane providers with no luck. I was about to give-up, as to a same-day delivery but decided to call ThompsonsGas. Our propane tank was filled within the hour! So, of course, we signed-on with Thompsons!