Thompson Gas has historically been slow to respond, did not read instructions contained in our account regarding delivery notifications, and was slow to respond to requests. However, this time - just a few days ago - Thompson Gas responded very timely, had the delivery instructions and provided them to the driver, and delivered the propane very timely. It was an easy experience and much improved from the last several years. The driver was great too. But, the drivers are always great.
I truly appreciate the excellent customer service provided by Thompson Gas. I was unhappy with our last interaction the resulted in my being billed outside of my propane contract. Thompson Gas read about my experience and corrected the billing for that propane delivery. I really appreciate the kindness of the staff and the willingness to make it right. I will continue to recommend them to my fellow propane users.
Donna
Marriottsville
Joe took his time to explain what needed to be done to complete the job. He also followed up while the work was being done. From my first call everyone seemed to be interested in having me as a customer. The previous company was not .