Our family has been a customer of Thompson Gas since its beginning. We continue to be impressed and satisfied by the high level of service provided for so many years. Even though management and staff have changed over the years, the high level of service continues. Thank You.
Like that you appreciate our feedback and I 100% agree with my rating of 10; however, the "claim your free gift," being a promotion that mainly benefits Thompson Gas was a bit misleading and disappointing. I would have completed the feedback without any incentive. Having said that, an incentive that is self-serving and not a "gift" at all, made it difficult to feel like a "10" about ThompsonGas.
Helpful friendly staff. Good service. Good pricing for what I am receiving. When I chose Thompson to install my furnace and a/c, the installment team went above my expectations to install what I needed. I still marvel at how they could put so much into a small house.
I have never had any problem with Thompson's. The cost of propane seems to be high, but I have not checked elsewhere to compare prices. Thompson's has always done what they said they would do. I have no complaint.
The driver is always very efficient
Last time I replied to the survey Mark, the Area Manager actally called me (in March or April) to address my concern. I was very surprised and grateful as we are long time customers. He said he would take two actions and he did. We recently got our statement and our account reflects his actions.
Mary [LAST NAME REMOVED]