Our house was previously used as s rental and dealing with a cold, unhappy client in the middle of winter was not an easy task. The renters were not used to using propane and just ran out.
At the time, we didn't know what the problem was, only that the stove didn't work and it was cold in the house. The manager of the the local office drove the 25 miles, inspected the site, realized we were out of gas, ordered the gas to be filled that day.
So within 12 hours, the problem was identified, a filling ordered and a warm house was awaiting the renters. What more can I ask?
Easy to get a hold of someone for a fill up or a question. Even though the company has grown and changed names over the years, it still keeps the small town personal feel.
Customer service this time was amazing. Staff member called ahead of time and emailed to let me know they are coming. Tecnician also left a voice message he was coming. Very nice. Thank you so much. Please continue to do this!!!!! Much appreciated. Kate
We have already recommended you to family who received service and fills very promptly.
The new system installed for our business looks great! Thank you Thompson Gas!!
Everyone at your recent Lower Lake event, (Customer Appreciation Day), were helpful, friendly, and kind. Fuel deliveries are a convenient/pleasant experience, with your drivers being very friendly and helpful. I understand that one of your drivers is retiring at the end of this year. We will be sad to see him go. Best wishes.