Answer all my questions, polite not hurried on phone and have my information correct on screen. When Oakland can't answer phone, someome else in system takes the call and handles it well.
The lady that I spoke to was very understanding about which tanks I wanted field I numbered my tanks and she took the time to take the numbers and the location of the tanks and everything went well. Extremely nice to deal with.
The person who handled my call completely understood what I was telling her, that someone else received my bill. I am very hopeful it got corrected. She saw and read all the notes. We were quickly on the same page. She's a really good customer service person.