You guys are "Johnny on the spot" ... very punctual and very professional. The office is great also. Also, the app I installed on my phone is so helpful...lets me know when I need gas.
The team from ThompsonGas in Ocala was incredibly thorough and professional. They spent two full days on-site in the heat, making sure every part of our propane system—from the tank to the hoses and valves—was in top working condition. Jeffrey went above and beyond to ensure that all training was completed and that we fully understood how to operate the system safely and correctly. Their attention to detail and commitment to customer service truly stood out. Excellent experience from start to finish!
I can't give a 10 because the men who came out to examine why a gauge wasn't working did not inform us if they had fixed it or what. They left without even ringing the doorbell. I had to call the office to find out what was really wrong. I received an apology and an explanation.
Reynaldo was thorough, friendly, and professional, and Jerry was quick and efficient. The only thing that would have made the experience better would have been if I was notified when my tank was being filled, so I could have planned.
You've kept in touch through the process, have been professional, and worked with us, etc. to get things done. Although it took 2 months to get the permits, you kept us in the loop,
As always, the service Thompson Gas provides is exactly as promised. This is how a business should always provide service to customers! I am very pleased with the support provided!