Gentleman doing the service was well groomed, polite and pleasant to chat with.All you could ask for in a customer service representative. Kudos to him!
They pick up the phone, are very state of the art and efficient, and they send helpful reminders and information. Their prices are also much better than anyone else in my area. PLUS, they agree to fill my small propane tank that I own and do not hook me into buying something large that I do not need. ♥♥♥
I was informed by by the company that serviced my whole house generator that I had a gas leak. I immediately called Thompson because they are my provider and left work immediately. When I pulled in my drive way, Thompson gas was already there and had already started to resolve the issue. A+ for response time. I can’t remember the techs name, but fantastic young man. Respectful, informative and about his business. He explained everything he was doing so I understood the issue and the resolution. Oh and I want to also recognize the young lady that answered the phone when I called. She was very polite and reassuring that they were in route to my house easing my worry a little. This is customer service. This is how it is supposed to be. I am beyond pleased that I chose Thompson after getting rid of the first provider I had. I strongly recommend them as the best provider in Port Saint Lucie.
Having dealt with a much bigger propane provider for a number of years.. Thompson Gas was a real breath of fresh air from my initial contact with Christine in customer service to the safety inspection and the truck driver everyone was so nice and my gas delivery went smoothly. Thanks