I was very confused at first with automated message I heard when I first requested their service. Had to call back a few days later to confirm that my request was received. Talked to a real person that second time.
As I have experienced it, Eagle Energy has maintained the feel of a small, not so big and ‘corporate’, company - which is well-suited to this Biggest Little City market!!
From problem-solving discussions at a higher level to informal conversations with delivery truck drivers, my interactions with the people of Eagle Energy have been pleasant and informative.
Every interaction with the staff is great. From the staff at the customer service desk, to the delivery drivers, to the fellow who replaced my tank, they all have the same relaxed attitude and friendly manner. They are great about giving me a heads up as to when they are coming, so I can make sure our husky is contained while they do the fill up. It's just the little things, but they matter.
The promotions they send out to us it reminded me to fill up before fall to get a better discount.
Also I appreciate the fact they let me know the day before they come over so my dog doesn't get out.
Customer service they are always nice and helpful