Thunder Marine has always been great to deal with from purchasing the boat to service work on the boat. Had several small issues that were under warranty and they fixed everything without hesitation. Definitely reccomend this marina for all your boating needs.
Jim is very professional and worked to get my boat done on time. I'm not happy with the installation job done by the staff though. Speakers not screwed back in. Closets pulled out and not reinstalled. New digital gauges installed that don't illuminate. GPS and depth finder left disconnected. I know that all these items will be addressed and repaired when I bring it back in but wish it had been done right the first time.
You don't get a 10 because you can't deliver my needed seat cushions. No leverage with Smoker? Regardless of Smoker issues I should have them by now.
I am generally a very patient person. When friends and family hassle me for boat quality as well as Service someone should be embarrassed. There are a lot of boaters in Waterside at Coquina Key South.
Even more seam seperation elsewhere now. Can also tell some cushion has gone out of cushions .
I trust you work (hard) at our cushion problem because everything else is a 10. Our last conversation you said Smoker had acknowledged they had received from provider. Where did they go??🤯 when can I get them?🙏
I have had a lot of issues with my boat. I purchased the boat in 2019 and issues varied with the boat and included the SIMRAD breaking down. All issues were fixed at no cost to me even though the boat was just over a year old including replacing the SIMRAD. Everything seems to be ok now, with this storm on the way I have only been out twice since the repairs were made. Hopefully everything will be fine. I totally believe in factory authorized service and the folks at Thunder Marine have been good at accommodating my needs.
Joe was a great sales rep. Even though we had quite a few hiccups waiting for our boat, Steve, Seth, Joe, and Sportsman made every effort to keep us as a customer and ultimately feel like part of the family. Highly recommend Thunder Marine.