Jack (the store manager) is awesome! He took the time to help me set up my Checkpoint with a new adjustable stem, and adjusted my seat for me. He also cleaned my brakes. He is very knowledgeable and genuinely wants to help his customers. I watched him help a father get a new bike for his daughter - he has a great way with people. Thanks Jack!
Knowledgeable staff, patient and helpful while I test rode several models, gave me plenty of time to decide which bike to buy. Now that I have it, the new bike (Roscoe 8) is awesome!
The tech (Rick I believe) that repaired my son’s bike was awesome. He went out of his way to identify a warranty issue, and did excellent work repairing the bike. Couldn’t have asked for better service.
Rick's fantastic! I came in somewhat irritated when the cable on the drop seat broke on the bike I had just purchased. Rick was patient and understanding and got my bike back to me in no time. I forget the other gentleman's name ( it started with a "C" i think). He was also very kind and informative. The experience I had ultimately led me to coming back and purchassing another bicycle for my fiancee as well. Thank you!
Trek makes great products. Jack was able to answer all my questions and got me set up w a great set of tires and the bike service was great. The bike feel like new.
The young man who assisted me was most helpful. I am having problems I never had when I was younger with a hand and/or foot falling asleep on long rides, and he suggested I get a bike fitting. When I asked him where I could get this done, he suggested Matt Tinkey at UPMC Bike Fitting and wrote the information on my receipt. I am most thankful for his assistance.
Rick was able to help us get the bikes we researched online to buy in the store . He also helped us pick out some accessories to be added to our bikes . I Will definitely refer friends and family to tgis bicycle shop .