I find the staff quite knowledgeable and easy to communicate with. I think the service pricing is fair. And the turnaround on the bike return has been very good.
Always well stocked with the essentials. However this visit I was looking for something particular and not that common to see in stock at a bike shop. They actually had them at a great price.
The staff at Trek is always friendly, expert, and helpful. They always seem to go the extra mile in service. I am a commuter biker, and I trust my bike to them with complete confidence.
Connor Mulvaney was great. Stopped what he was doing when I came in Saturday afternoon, asked about my needs and gave me an assessment of my bike right on the spot!
Work was done on time as forecasted. I took my bike out to highland park for a spin and it rode beautifully. Thank you. Your shop exceeded my expectations. I have no basis to evaluate your pricing but it seemed high to me. Nevertheless, I wanted quality work and parts so that must be what it costs.
Very easy, everyone was super nice, great service. You guys really love bikes and want the people buying bikes from you to love their bike and love riding it. This seems more important to you than just selling a bike.