Towpath Bike Googlemaps Yelp

   5401 Reviews
21 Schoen Place
Pittsford, New York 14534
5853812808
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Recent Reviews:


They were very helpful and kind, they helped fix my bike. I recommend this bike shop for anyone to go to.
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Both myself and my wife have been happy customers of Towpath Bike for years. I am writing to express my sincere gratitude and complete satisfaction with your recent custom build of my frameset. Co-owner Brandon offered invaluable technical advice on component selection, compatibility and setup, based on my riding style and brand preferences. Kudos to Service Manager/Bike Wizard Keith, who meticulously assembled a plethora of parts onto my frame. The precision of the build is outstanding, finished to perfection with spotless cable routing and handlebar tape. It is rare to find a shop that combines top-tier technical knowledge and skill with a welcoming, customer-focused service. You CONTINUE to earn our trust for our bicycling needs for our seven bikes (it's an addiction issue), and we ALWAYS recommend your shop to anyone seeking premium service and quality equipment. Special thanks to Co-owners Rob and Brandon for providing a great bike shop, along with an appreciative “shout-out” to Eric, Paul and the entire sales and service team. In closing, we cannot fail to mention Dot (faithful shop mascot) who always greets us with a warm welcome whenever we step into Towpath Bike! Sincerely, Ray and Doreen
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I'm so grateful that you Towpath has continued to work on my bike even though I didn't purchase there and I git the ebike before the big craze. When I had an issue with it, I appreciated that we were able to collaborate to get it fixed. I will always turn to this long time local shop. I try to send people to Towpath when they are looking to add to their fleet or just to get their first bike, Great service, nice people.
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Service department is top notch!
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Good. Prompt. Efficient.
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A service writer that listened to my issues and concerns. He asked questions and made a few recommendations. The bike was repaired to my satisfaction.
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Service was very courteous and pleasant
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Rob and his Team are always amazing. Super welcoming and helpful. I recently went to another Local Bike Shop because I was in the area killing time and was totally ignored by staff. I will never shop anywhere else.
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The customer service has been excellent. Everyone is friendly and helpful. When I brought in my bike for a tune up, I felt heard. He noted my concern and had it addressed. My bike was finished in a very prompt time frame.
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Very easy to work with. Great communication & customer service.
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Fantastic service and very knowledgeable. They know my name and remember me!! You don’t find that many places these days!!
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Quick, courteous and professional service.
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prompt and complete attention. thank you!
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Great staff. Super helpful.
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Your products are very nice and the service was good
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All of the representatives we dealt with were knowledgeable and helpful. This is the second bike for my older grandson. It was difficult for him to get started the first time around and the staff member who waited on us coached him repeatedly, until he got the hang of it. We are very satisfied repeat customers.
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I stopped in for the 1st time and needed a quick/easy adjustment with my handlebar stem (after messing it up on my own!) and the guys were extremely polite and fixed the issue. I was very appreciative of their willingness to take this on without an appointment or labor charge.
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Your customer service is excellent
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Very friendly and quick!
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The service is amazing. All staff are very knowledgeable and helpful when we purchased our two bikes recently. If we needed additional service to the bikes or additional gear and parts applied staff took care of it right, then and there.
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