I would rate the customer service as top notch, very responsive and friendly. While I was disappointed to keep having flat tires after getting brand new tires and a tune up at Towpath, they took care of the flats in very little time and looked everything over to help me get to using my bike again in short order. . They are very knowledgeable and helpful and are located in a great spot. Few places have customer service of the level that Towpath has. I would recommend.
Great Staff, Friendly and Professional. Explained everything before and after work was completed. Work on my bike was excellent. Could not say enough and will be back again. Thank you Towpath for a Great experience.
Overall service was great, on-site personnel were knowledgeable, friendly and very helpful. Requested bike was provided as requested, size etc. Tube and CO2 cartridge was provided free of charge. I would certainly recommend them for future travelers.