All of the representatives we dealt with were knowledgeable and helpful. This is the second bike for my older grandson. It was difficult for him to get started the first time around and the staff member who waited on us coached him repeatedly, until he got the hang of it. We are very satisfied repeat customers.
I stopped in for the 1st time and needed a quick/easy adjustment with my handlebar stem (after messing it up on my own!) and the guys were extremely polite and fixed the issue. I was very appreciative of their willingness to take this on without an appointment or labor charge.
The service is amazing. All staff are very knowledgeable and helpful when we purchased our two bikes recently. If we needed additional service to the bikes or additional gear and parts applied staff took care of it right, then and there.
i love the friendly staff and good advice
i like to work on my bikes myself and when i get in a jam the staff gels me and even does some work for free like removing gear clusters etc
thanks!
Bob
My wife and I dealt primarily with Rob, it's our first time buying road bikes. Rob was extremely knowledgeable of the bikes we were interested in and offered alternatives as well. Fit both of us for new Trek bicycles and added accessories that were needed. Entire experience was outstanding, these guys know what equipment we'll and gave us some great beginner advise. Will certainly be using their services in the future, thanks much guys.
Towpath represents the very best in a bike shop. Brandon and Rob represent the epitome of quiet, consummate professionalism. I recently had a much loved cyclocross bike that Towpath serviced and got it back to find that it now rides better than when I first got it...and it was built as a bespoke bike. I don't think I've seen a better bike shop in this country. If that sounds over the top, it may well be, but it's true!