My girlfriend and I rented bikes and Johnny D. was great in meeting our needs quickly, politely and professionally. The bikes themselves were great; we clocked 26 miles and felt great. I would definitely rent and purchase a bike from Towpath. And great big new location!
The older employees were courteous and helpful. I did run into a young man who was reluctant do as I ask, but he relinquished his authority to an older fellow. I did not see him again. Overall it was a pleasant experience.