I recent;ly purchased a Trek Allant + 9.9S and had a minor warranty repair which they took care of in good time with no inconvenience to me. Their pickup/delivery service, for a modest price, was just what I needed. Very competent mechanics and competent, accommodating, friendly people to deal with. I definitely bought this bike at the right shop and wouldn't think of getting service elsewhere.
My bike was on back order and everyone was really great about keeping me posted about when it would come in. It was perfect when I picked it up. I didn’t have to ask for help getting it in the car, the guys just came right out and did it. Overall a great experience!
Everyone in the shop is very friendly gives the place a fun vibe. Kyle was who I worked with throughout my bike purchase. He was knowledgeable about the bike I was interested in and helped me find the right size.
My Partner and I have 5 bikes (3 mountain bikes, 2 road bikes) between the two of us and are planning to take them to Towpath when they need tune ups.
A great local shop here in the Rochester NY area. Knowledgeable, always helpful, they take the time to get to know you and your riding habits so as to put you on a bike that is right for you. I have recommended them to many of my fellow cyclists including a number of new ones who have joined my riding group. Owner, Scott, is a local, fellow cyclist and willing to stop what he is doing to chat with you about questions or concerns that you may have. Mechanics are top notch and have worked at the shop for a very long time. A rare gem in our community...
Towpath is a first rate bicycle shop. Customers are welcomed as they enter their doors. Scott and his team are very knowledgeable about all aspects of biking. They will answer any and all questions honestly and try to make sure you are fitted to a bicycle that will best fit your wants and needs.
Based on their customer service we bought a bicycle on our first visit. I recommend Towpath Bike without any reservations.