In the years I have been using this bike shop, I have been really satisfied with their yearly servicing of my bike. I have also had occasion to purchase various biking related products. These guys are the best in my opinion!
Paul was great: took his time to answer a lot of my questions on a variety of questions regarding touring by bicycle. I also have a preference for independent shops.
You are consistently thorough when you inspect my bicycle for repairs. Your promise date is never missed for my repairs, in fact, you have always been early. You seek my approval for anything reasonably outside our initial discussion. You always find a way to delight me with things like a complete bike cleaning or rewiring my odometer, or holding the door as I exit. I am your customer forever.
A nice young man helped me purchase and load a gift card properly - he scolded me for my old habits and ancient techniques. But I gotta learn to do it right eventually! Thank you🙏
When I arrived into the parking lot with two heavy e-bikes, several employees jumped into action to pull them out of my cars cargo area and bring them up to the salesman. The work done (install hydraulic brakes and a Pedal Assist Sensor) was done in two days. I was pleased when the total bill was less than the estimate. The dog that greets you at the door was polite and friendly. The employees were all knowledgeable and helpful.
I like Towpath mainly for the location near work for me. They always have stock of general maintenance items (tubes, tires, lube, etc), so a quick trip in gets what I need for competitive pricing.