The three folks working the front counter 10 minutes before closing on a Saturday were very helpful when I came in looking for a kickstand for my road bike and a Presta valve pump adapter fitting. I enjoyed my customer experience!
I was very pleased with the service department. I had a flat tire while riding on the canal which I usually fix myself, but I figuredI figured I would just stop in the towpath and have them change it for me. I was in and out of there in 20 minutes, very pleased.
I like the professional treatment I receive from everyone who works at Towpath Bike and very astute with attention to detail when it comes to bike assessment, assistance, servicing and estimating. Trek also surprised me with warranted coverage of a 12 year old frame defect I had which is unheard of these days. Extremely loud shout out to Brandon and Keith for their awesome support on my bike repair and services