First time being there and it was an excellent experience and here is why. I had previously went to another cycle shop, Full Moon Vista Bike & Sports, and it was a horrible experience. I was completely disregarded and by their tone I could tell the simple questions I was asking were just a nuisance to them. I left there and almost didn't bother with looking for a bike anywhere else until I was told to reach out to Towpath. Towpath was incredible, excellent service and staff and they truly weren't trying to push a sale and Instead they set me up with a long term investment. I worked with Johnny who was very welcoming and knowledgeable and went above and beyond to really see what works for me. He asked so many questions that I didn't think of and truly made the whole process amazing. I will definitely be going there for all work and future purchases. Thanks again Johnny & to the staff at Towpath!
Service is great. I left my e bike off with Brandon for tune and lube. It had a hitch in shifting where derailleur would drop out of gear on its own. Now totally fixed.
It is a pleasure to deal with Brandon and the staff at Towpath. Always friendly and knowledgeable.
The team at Towpath Bike has consistently provided great service, expertise and support. I keep coming back because they seem to do a quality job every time, and I feel that I can count on the advise and integrity across any / all of the staff there. BTW, I really like the email notifications whenever service is complete. Just ride!
I bought a fat man's bike to ride along the canal for fun. I ride my bike about every day during the summer before work but wouldn't consider myself a biker guy by any stretch. I don't like going fast or working hard, I just like getting out and enjoying myself for a bit, maybe working off the next beer or two.
Walked in, told the guy what I was thinking about, made a helpful suggestion but wasn't pushy, and sold me the exact bike I was hoping to find there. Set the seat up for me and cashed me out while another guy gave the bike a final once over. Gave me a general date to stop back in for a service.
I took the bike out for a few hours that night and was having issues shifting. Again, not a biker person or anything so couldn't figure out what was going on. Dropped by the next day over my lunch break with the bike and they gave it a once over. Another guy there explained what I was doing wrong and gave me some helpful tips on really basic stuff that I should have known but didn't. They were extremely patient and helpful and the problems boiled down to essentially don't be stupid and don't screw around with granny gear. What I liked was that they knew this immediately upon my arrival, but still took the time to explain it to me and make sure everything was all set.
Really helpful group of guys, great service, hope to use them for all my biking needs as I inevitable break things and whatnot.