Hello, we loved the 10+ service we received from Dominique and Walker. They helped us with some rv parts and went out of their way to be friendly and helpful. On the other hand, an employee named Austin helped us get some black water attachments but even though he tried to be helpful, his abrupt and arrogant manner made it uncomfortable for us to discuss options with him. He could use some customer service training. Just wanted to give feedback that we hope is helpful. ๐๐ผ๐๐ผ๐๐ผ๐๐ผ for Walker and Dominique!
Al Steele was a tremendous person for us to deal with as first time buyers. His experience in the industry and personal background in the field made us confident in his advice. He had great rapport and we never felt pressured into purchasing. Through numerous visits and conversations he helped us talk through our questions and concerns until we felt comfortable with our decision. Al was ho eat and transparent and we would recommend him any time. Please pass on our thoughts to management so they are aware.
Thank you,
Todd and Karen Patriska
We bought a used unit and you would have thought they made a million dollar deal with how wonderful they were to us. We had amazing service through ever stage of our purchase. Our amazing sales lady Areina was by far the most fantastic person to deal with. She was patient and extremely helpful through all my questions and concerns.
Traveland was able to schedule us in for a repair with very short notice during an extremely busy time of the year. They completed the repairs promptly and we were able to enjoy time away as planned. They truly came through in our "hour of need". Thank you so very much. [FIRST NAME REMOVED]
The customer service Brendan as well as the sales manager Cam were great understanding my RV issues with my trailer. They did everything they could to resolve it calm and cool even though I was very agitated. I feel relieved now that parts and units are being ordered. However, beware of new trailers because mine had a lot of issues but Im hopeful everything will be OK thanks to Traveland.
Mike B
My service agent, Tyler was very proactive in dealing with my motorhome issues. Whilst the matter seemed to drag on it did so with third parties. Tyler kept me informed all the way through the repairs that were taking place and even sent photos. He responded quickly to any questions I had and I felt he was always approachable. He was always polite and quick to deal with my issues.Delays were down to Lippert and Tiffin plus postage. I feel it was Tylerโs tenacity that won the day. He should be commended and recognized for his good work and customer relations.
We were looking for a motorhome for the past couple of years . We met Areina at the RV show in Abbotsford , she was very pleasant and explained the options of the Odyssey Se Motorhome we were unable to come to an agreement at that time. She never pressured us to buy , she keep in contact with us and even offered free entry into this year's show.
We had a bad experience at a different Dealer and she was able to provide two different options for to view. One we made the decision to buy she keep updated with when our unit would be ready for pick up
Presently, I am waiting on a conclusion of repairs to my 30 ft Airstream Trailer, and I would prefer to reserve my commentary until such time as these extensive and expensive repair processes have been completed