My wife and I decided we wanted to trade our trailer in on a larger, used model, and we worked with Craig Allen to find something suitable. Craig was very helpful, honest and friendly, and we never felt under pressure with him. Doug processed the sale and did a great job explaining things to us and stick handling the process. Toby explained the features of different possible add-on components and steered us through the orientation with our "new-to-us" Jayco. The whole experience was quite pleasant! Thanks everyone!
Good quality products and very helpful team. Had to escalate a recent service/warranty cost concern due to a communication breakdown, but had excellent customer service provided by the general manager who resolved the issue very quickly.
Service has been fantastic over the years we have dealt with them. Have recommended to several friends who feel the same.
Friendly staff. Sales staff are not pushy trying to sell you, and very informative.
Large area with products and large inventory.
It would be nice if the unit was returned to the owner clean. On severalnoccassions I have had service done and warranty work and the unit has been returned dirty inside. Gravel and dirt on the floors, debris ( pipes and pieces of wood and saw dust) left in the basement near the water heater and pump. Be nicer if more care was taken to clean up after the work was done. Appreciate the service and repairs, not the extra work for myself.
The communication between everyone and the response time is super. My circumstances were a bit different, but all my questions were answered with the utmost of speed.
Desireé welcomed me, confirmed the work to be completed, and offered some optional maintenance.
She phoned me while the inspection was being done and informed me of some slight cracking in roof caulking ( weathering - no.leaks ) and gave me an estimate for repairs. This work was completed along with the scheduled service.
Service bill was less than expected.
I was pleased with the overall experience.
Well done Service Department.
Thank you ,Desireé !
We were very happy with the service department on our last visit. They fit us in on short notice and were able to address all our concerns while we waited. Great service!
Being open on a Sunday is what brought us to Traveland Kelowna, and we’re glad it did. Angelo was polite, professional, and knowledgeable. He truly listened to our story and understood what we were looking for in an RV. Once we made our decision, the team was incredibly responsive, ensuring our purchase was a smooth and positive experience.
A big shout-out to the management for acknowledging our Canadian Military Service—we truly appreciate it. We’re very happy with our choice of RV and grateful for the exceptional service, dedicated staff, and quality products provided by Traveland Kelowna.
It's all about the people we have had a good time shopping at Traveland. When you enjoy an experience, your not hounded like a furniture store....well then you can relax ask questions and get what you want because you want it.
We had some blips over the last few years, but Tyler reached out to us and got it all sorted. We have been working directly with Chelsea as our service advisor, and she's been amazing.
My most recent experience was with Chelsea in the service department. She was very knowledgeable and a pleasure to work with. She willingly helped me gain clarification on my invoice and explained everything in great detail to my complete satisfaction.