TREK products provide outstanding quality and performance. Relocated from Az and extremely pleased to have found and visited your Las Vegas location. Previously owned a TREK mountain bike and will be back for another! I very recently purchased a TREK bike for my granddaughter and she loves it! Sales and Service professionals at Trek Bicycle Las Vegas West, offered outstanding knowledge and customer service. Truly a pleasure to work with during this purchase. These bikes are built to last! Im faithful to the brand and highly recommend your products and services to anyone interested. Thank you!
A warm and friendly place. I took my bike for a service and the repair technician was knowledgeable and effective. I also bought my kid a bike and the sales rep was very accommodating.
I like all the people in the shop that I’ve gotten to know in the past three years. Sean, Eric, Tom, Chris, Nick. I just had my level two service completed and my bike looks great and it’s riding good. My bike is 35 years old. The gears are shifting well. I was told the person was a new tech, I’m really not sure of the name and I have not met the person yet. Did a great job on my bike! All the upgrades I made to my bike in the last three years have worked out and I’m happy with everything.
Service staff knew the bike and what was needed. Made appropriate recommendations. Work was done on time and within cost estimates. Staff are friendly and helpful, and they patiently answered all of my questions.
What I like most about Trek at Flamingo is their professionalism and transparency. From the moment I brought my e-bike in, the team made the process smooth and stress-free. Chris, the main tech, was knowledgeable, patient, and very thorough in diagnosing the issue.
I appreciate how clearly everything was explained to me — no confusion, no pressure, just honest recommendations. The quality of service, attention to detail, and respectful customer care really stood out. It gave me confidence that my bike was in good hands.
Overall, their expertise, communication, and commitment to doing things the right way are what I value most about their products and services.
Excellent customer service, great communication, and a very professional team overall. Highly recommend!
The people in the store were very helpful and knowledgeable about the product they are selling, not pushy. Shaun was extremely to deal with and I will definitely recommend people to go to that store.