Ability to reserve bike online before getting to shop. Fast response from team (Ricardo), and helpful support from entire team at 72nd St shop - Ricardo, Evan, Sophia.
Bike techs were on point in bringing my bike back to a respectable standard after injuries sidelined me for 18 months. Feels like a new ride and they were very informative in their assessment of what level of service my bike needed. Great team and great service. Note* I wasn't in any sort of hurry but they managed to get my bike back to me in a week which was great considering all the work it needed.
Great job on tuning up my 10 year old Trek Domane. Staff was knowledgeable, friendly, very good at explaining everything. Not condescending. Excellent service.
My Trek bike has been an absolute game-changer. The build quality is fantastic, it’s smooth, sturdy, and just a joy to ride. But what really stood out to me was the service. Ricardo Manzano, the store manager, was incredibly helpful from start to finish. He took the time to understand what I was looking for, walked me through the options without any pressure, and made sure I left with the perfect fit. It’s rare to find that kind of personal attention and expertise these days. Between the top-notch bike and the amazing customer care, I’m a happy Trek customer!
Service team was great when the shipping of a part got mixed up - all star team and handled it like professionals. Will be going back for service in the future!
Friendly staff. Quick turnaround. Knowledgeable. I LOVE the Trek I bought there and I rely on 72nd st for maintenance. VERY HAPPY. I wish I had a bigger apt. I'd buy another