My Trek bike has been an absolute game-changer. The build quality is fantastic, it’s smooth, sturdy, and just a joy to ride. But what really stood out to me was the service. Ricardo Manzano, the store manager, was incredibly helpful from start to finish. He took the time to understand what I was looking for, walked me through the options without any pressure, and made sure I left with the perfect fit. It’s rare to find that kind of personal attention and expertise these days. Between the top-notch bike and the amazing customer care, I’m a happy Trek customer!
Service team was great when the shipping of a part got mixed up - all star team and handled it like professionals. Will be going back for service in the future!
Friendly staff. Quick turnaround. Knowledgeable. I LOVE the Trek I bought there and I rely on 72nd st for maintenance. VERY HAPPY. I wish I had a bigger apt. I'd buy another
Your team is highly professional and personable and very knowledgeable and makes the experience worth the time investment. I highly recommend your establishment and the team and services, bicycles and merchandise that you provide.
James Meyerson