Taylor was super helpful with helping me select a bike. I had a good idea of what I was looking for and he helped me narrow down to two great options. Really happy with my decision to purchase at this location!
Ricardo and staff are lovely, knowledgeable, detailed and oh so helpful each and every time I come in with the three bikes of mine that they've worked on since the Trek on 96th closed down some years ago.
The services and professionalism and advice, counsel,knowledge, wisdom, and the embracing friendliness of each of the staff-Ricardo, Taylor, and Evan - are just outstanding. I have no hesitation whatsoever in recommending Trek -Wetside, New York City, to anyone.
James Meyerson--a regular
Fantastic bike place!! I can recommend this Trek Bicycle store in the highest possible terms. Ive taken my bike there twice. The service was superb. Evan is fantastic. Both times he immediately put my bike on the stand and fixed the problems immediately. If you need prompt, efficient, excellent service go to Trek Bicycle!! Highly recommend. 5 stars!!
Amazing customer care. They offered me relevant alternatives with a reasonable price. I had a damaged rim and they managed to fix it before I had to buy a brand new set of tires.