Came in with a budget and accessories in mind and was helped quickly and efficiently. Gotta come back to get the bike fitted (felt fine at the time but after a week realized I needed some adjustments). Super happy with my purchase!
My first mountain bike was a Trek which I owned for a little over 12 years. My second is still going strong with a different owner, but I had it for seven years before upgrading to an e-bike. Trek makes a quality bike and the staff who sold it to me and repair it are great. They don't attempt to upsell me and are honest about the attention the bike needs.
Employees at Trek 72nd are always super nice and never pushy, I only trust them with my bikes and I’ve been riding in the city for 20+ years. It’s not the cheapest but in NYC you get what you pay for and here you get great service!
Evan is always great with the rest of the crew very efficient and knowledgeable and professional. This is my favorite bike shop in New York City and I see a few of those around none of them. Compare to this one keep up with the work. Best, Robert.
Great staff, clearly know the subject matter. They can use soem extra help in the store - there were two people overhwelmed by four customers at the saem time.