Mr. Ricardo's interaction with me over phone at the store left me feeling confident that I had come to the right place to have my bike assembled.
The speed of service is the best I've experienced in many years. My first visit to Trek Bicycle at this location and I greatly appreciated the courteous manner of how service was provided.
I buy used Trek buy online and it has been great. I have been to the UWS store twice and have always had amazing service from Ricardo. He is super helpful , honest & gets the job done. 10/10
I brought my old model Trek in for some serious rehab work. The technician who took the order was patient and candid with me, explaining exactly what I should expect, given the bike's deferred maintenance condition. A few days later, I was sent a very detailed description of recommended replacement parts & repairs. The work was completed at a fair price, within a few days and I could not be more satisfied with the service that I received.
The guys did a really terrific job and I will certainly be back and will absolutely recommend the shop to others!
Service turnaround was quick and all the employees I spoke to were very helpful and very friendly. My bike came back tuned up and with the new parts installed just like new and also very clean. I would definitely return for future servicing.
Taylor was super helpful with helping me select a bike. I had a good idea of what I was looking for and he helped me narrow down to two great options. Really happy with my decision to purchase at this location!